Refund policy

Refunds

Once the return is received and inspected, our team will contact the customer to notify you that we have received returned item. We will also notify customer about the approval or rejection of the refund.

Note: Refund will only be done in case the customer has received Damaged/Defective/Wrong Product, Refund will be processed through same mode within 10 working days, Product can be re-dispatched within 24 hours once the reverse product gets delivered back to us

Time Span of Refund: The process of a refund generally takes 7-10 working days.

Mode of Refund:

Paid Through Debit / Credit Card or Net Banking - Customer will receive a full refund to credit or debit card or net banking for the purchase price of the item after approval of damaged/ defective /wrong product, the refund will be reflected to the account/card/wallet in 4-10 working days.

Paid through COD – The Refund will be made through NEFT directly to customer’s bank account. For that customer need to provide their bank details which include the following information:

      • Name of Account Holder
      • Bank Name
      • Bank Account Number
      • Branch
      • IFSC Code
      • Contact Number

Late or missing refunds

If you haven’t received a refund within 7-10 working days after confirmation call from our end, please inform at our Customer Care Number at +91-9555700400 or orders@khadinatural.com