Shipping policy

We aim at processing and dispatching orders as quickly as possible

  • For deliveries in the Delhi: 3 working days, unless we are exceptionally out of stock and we will let you know about the same in advance.
  • For deliveries in rest of India: 5 - 6 working days, unless we are exceptionally out of stock and we will let you know about the same in advance.
  • For deliveries in rest of the world: 5 - 14 working days, unless we are exceptionally out of stock and we will let you know about the same in advance.
  • KHADI NATURAL reserve the right to refuse confirmed orders that falls under the following categories of items: - Cheques, Money orders, Drafts & E- Banking
  • Orders that are customer approved but without enough funds will not be processed.
  • Delivery of Goods will take place at the Delivery Address specified by you while placing the order. You will need to submit a separate Order for Goods where you require to deliver at multiple destinations.
  • If you are not personally available to accept delivery, you may appoint a representative to do so in your place.
  • On delivery, the Delivery Agent may require you or your nominated representative to provide them with proof of identity, such as photo identification proof
  • You or your nominated representative may be required to sign a delivery manifest to confirm that the delivery has taken place. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery.
  • You agree to give us as much detail as possible about particular features of the Delivery Address to ensure delivery can take place.
  • For Russia: We can only deliver the products till airport of Russia as per Russian laws FedEx couldn’t deliver to doorstep but if it’s ok with the customer we can deliver through DHL.
  • For Nigeria:  We can’t deliver our Khadi Products out there as per Nigerian laws our products are banned in that country.
  • For Spain: We can’t deliver the online orders to Spain for personal use because its banned as per custom laws of Spain.
  • For Italy: We can’t deliver more than 2kg for personal use as per custom laws of Italy.
  • For Egypt: We can’t deliver the products in Egypt for personal use as per custom laws of Egypt. So, if they require products in bulk for commercial purpose then we can deliver in Saudi Arabia that would be feasible for us.

    Any shipment which we are sending for personal use and customer is not answering the call or not replying to our mail then in that case if they ask for refund that wouldn’t be possible as per our management decision.