FAQs
About Khadi Natural
Where is the Khadi Natural Head Office located?
Our Head Office is based in New Delhi at:
801–814, 8th Floor, Shah Puri Tower, C-58,
Near Janak Cinema, Janakpuri,
New Delhi – 110058, India.
Are Khadi Natural products 100% natural?
Khadi Natural products are made using naturally derived ingredients and traditional formulations. We focus on purity, safety, and quality while combining age-old practices with modern manufacturing standards.
Are Khadi Natural products suitable for sensitive skin?
Many of our products are gentle and suitable for sensitive skin. However, since every skin type is different, we recommend doing a patch test before regular use.
Are Khadi Natural products suitable for children?
Some products may be suitable for children depending on the formulation. Please refer to individual product descriptions or consult a healthcare professional if needed.
Are Khadi Natural products vegan or vegetarian?
Most Khadi Natural products are vegetarian-friendly. For specific vegan details, please check the individual product pages.
Manufacturing & Quality
Where are Khadi Natural products manufactured?
Khadi Natural has a company-owned manufacturing unit, ensuring quality control while supporting traditional Indian craftsmanship and generating employment.
Where is your warehouse located?
Our warehouse is located in Gurugram, from where all orders are processed and dispatched.
Are Khadi Natural products handmade?
We follow a largely handmade process wherever possible, using traditional techniques to preserve the authenticity and quality of our products.
Shopping & Shipping
Where can I buy Khadi Natural products in India?
You can purchase Khadi Natural products from our exclusive company-owned retail stores across India or shop online at www.khadinatural.com.
Do you ship internationally?
Yes, we ship internationally. All international orders are dispatched from India via DHL. Customs duties or import taxes, if applicable, must be paid by the customer at the time of delivery.
How long does delivery take within India?
Orders are usually delivered within 7–14 working days. Delivery timelines may vary due to courier delays, weather conditions, or other unforeseen factors.
Will I be charged shipping fees?
Shipping charges, if applicable, are clearly shown at checkout before placing your order.
Why is there an extra charge for Cash on Delivery (COD)?
A small additional charge may apply for COD orders to cover payment handling and logistics costs.
Ordering & Payments
How do I place an order?
- Select the product you wish to buy
- Add it to your cart
- Proceed to checkout
- Enter your shipping details and complete the payment
What payment methods do you accept?
We accept UPI, debit cards, credit cards, net banking, wallets, and Cash on Delivery (where applicable).
When will I receive payment confirmation?
You will receive payment confirmation via email or SMS once the transaction is successful.
Can I change or cancel my order after placing it?
Order changes or cancellations are possible only before dispatch. Please contact customer support at the earliest.
Order Tracking & Delivery
How can I track my order?
Once your order is shipped, a tracking link will be shared via email or SMS.
Why is my order arriving in multiple shipments?
If your order includes items from different locations, it may be delivered in separate packages to ensure faster service.
What should I do if my order is delayed?
If your order is delayed beyond the expected timeline, please contact our customer support team for assistance.
Returns, Replacements & Refunds
What is your return policy?
We do not offer returns or exchanges as a standard policy. However, if you receive a wrong, damaged, tampered, leaked, or missing product, please contact us within 7 days of delivery along with product images.
How long does it take to receive a refund?
Once approved, refunds are processed within 7–14 working days, depending on your payment method.
My payment failed but the amount was debited. What should I do?
In case of failed transactions, the deducted amount is usually refunded automatically within 7–10 working days.
Natural Rewards
What is Natural Rewards?
Natural Rewards is Khadi Natural’s loyalty program that allows you to earn reward points on your purchases and redeem them on future orders.
How can I earn Natural Rewards?
You earn Natural Rewards by shopping on our website and participating in special campaigns or promotional activities.
Where can I check my Natural Rewards balance?
Your reward balance can be viewed in your account dashboard after logging in.
How and when can I use Natural Rewards?
Natural Rewards can be redeemed during checkout, subject to applicable terms and minimum order value.
Do Natural Rewards expire?
Yes, Natural Rewards may have an expiry period. Please check your account for validity details.
What should I do if my Natural Rewards are not applying?
Ensure that your rewards meet the redemption criteria. If the issue persists, please contact customer support.
Sustainability & Environment
Can Khadi Natural packaging be recycled?
We encourage responsible disposal and recycling wherever facilities are available.
Is your packaging eco-friendly?
We are continuously working towards more sustainable and environmentally responsible packaging solutions.
Pricing & Offers
Are prices inclusive of taxes?
Yes, all prices displayed on our website are inclusive of applicable taxes, unless mentioned otherwise.
Where can I find current offers and discounts?
All ongoing offers and promotions are displayed on our website and official social media platforms.
